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RETURNS

WHAT IS YOUR RETURN POLICY?

 Want to return? No problem, shipping back your order will only take a moment!

- All merchandise must be returned within 30 days of purchase with all ELMNTL tags attached.

- Merchandise must be unworn, undamaged, and unwashed.

- Merchandise must be returned in original packaging.

- For health and safety reasons, we don't accept returns on undies.

- Merchandise returned without the original tags, or damaged tag, may result in a delayed refund or may not qualify for a refund.

- We cannot accept international returns at this time.

- Please Note: Shipping and handling charges are not refundable.

 

EXCHANGES

We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased and you can place a new order.

 

WHAT IF I NEED TO RETURN OR EXCHANGE A GIFT?

We totally get you! We're happy to extend our return period past 30 days for gifts and can issue you a credit for the price of the items purchased. Just shoot us a note at customer@elmntl.nyc with the Order # and let us know you'll be returning a gift. Please make sure your items are new, unwashed, and with tags attached and we can issue you a store credit upon receipt of the returned pieces.

 

DID WE MISS ANYTHING?

If you have any additional questions or concerns about shipping, please reach out to customer@elmntl.nyc. We'll get back to you shortly!