Once your order is placed, you will receive a confirmation email letting you know that we have received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in case of returns.
Due to COVID-19, our carriers have been experiencing slight delays in shipping, so please allow for 3-5 business days (Monday thru Friday, excluding weekends and holidays) for your ground orders to arrive. We apologize for any inconvenience and are working hard to get your order as soon as we can. Thanks so much for your patience and understanding!
HOW MUCH IS SHIPPING?
3-5 business days
2-3 business days
Unfortunately, we cannot offer free shipping to U.S. territories at this time.
We do not ship or deliver on Saturdays, Sundays or holidays.
WHAT CARRIER DO YOU USE?
We partner with USPS to get your ELMNTL pieces to you!
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ELMNTL PIECES?
Once your order is placed, you'll receive an email confirming we have received it. Orders take 1-3 business days to process and once shipped to you will receive a confirmation email complete with tracking number. You can also find the tracking number by logging in to view your ELMNTL account.
For orders placed within the continental United States, standard shipping orders are usually delivered within 5-7 business days (excluding holidays and weekends). If you choose domestic expedited shipping option in the United States, your shipment is estimated to be delivered in 2-3 business days.
WHAT IS YOUR RETURN POLICY?
Want to return? No problem, shipping back your order will only take a moment!
- All merchandise must be returned within 30 days of purchase with all ELMNTL tags attached.
- Merchandise must be unworn, undamaged, and unwashed.
- Merchandise must be returned in original packaging.
- For health and safety reasons, we don't accept returns on undies.
- Merchandise returned without the original tags, or damaged tag, may result in a delayed refund or may not qualify for a refund.
- We cannot accept international returns at this time.
- Please Note: Shipping and handling charges are not refundable.
We are unable to process exchanges right now. If you would like to exchange a product, please return the original item(s) for a full refund on the product(s) purchased and you can place a new order.
WHAT IF I NEED TO RETURN OR EXCHANGE A GIFT?
We totally get you! We're happy to extend our return period past 30 days for gifts and can issue you a credit for the price of the items purchased. Just shoot us a note at firstname.lastname@example.org with the Order # and let us know you'll be returning a gift. Please make sure your items are new, unwashed, and with tags attached and we can issue you a store credit upon receipt of the returned pieces.
DID WE MISS ANYTHING?
If you have any additional questions or concerns about shipping, please reach out to email@example.com. We'll get back to you shortly!